ClickLMS Help Centre

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Click on the category name or question to expand / collapse the section. If you cannot find the answer to your question, please contact your platform administrator.

 

All Help Articles (82)

  • From the ‘My Account’ page, accessible from the header bar within the platform, you can upload a profile picture by either clicking on the profile picture box and uploading a JPG or PNG image, or by dragging a JPG or PNG image onto the grey box. Note the maximum file size for a profile picture is 3MB and we recommend a square image for the optimal rendering.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your details in the ‘About me’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your details in the ‘About me’ section and click ‘Update’ to save.
  • You can never earn more than the maximum number of CPD minutes allocated to the course by the course provider. Therefore if you achieved the maximum number of minutes of CPD available for the course you will not be able to earn more CPD after you completed the course.
  • However if you did not earn the full amount of CPD for the course at the time of completion you can always return to the course in the future and spend more time on the resources where you did not earn the maximum number of minutes of CPD the first time around, in order to top up your CPD time.
  • If you do this you will need to re- issue your certificate on the ‘My Certificates’ page in order to update the CPD time logged on your certificate. On the ‘My Certificates’ page, choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Please note that your PDP will reflect your original CPD time and not the new CPD time. We are working to resolve this.
  • Yes, please click the expansion icon at the bottom right of the document viewer to expand to full screen.
  • Yes, please click the expansion icon at the bottom right of the video player to expand to full screen.
  • This feature is not currently supported on the training platform. If you are having problems seeing the image please contact your platform administrator to raise your concerns.
  • Yes, please click the expansion icon at the bottom right of the video player to expand to full screen.
  • The training platforms are configured to take payment in one currency. If your payment card uses a different currency then the payment will be converted into the platform currency by your card issuer. Note there may be additional charges for currency conversion from your card issuer, so please check you are aware of these with your card issuer before purchasing.
  • No, this feature is not currently supported on the training platform as we track active learning time and award verifiable CPD based on the duration of the video or audio file.
  • Yes, once you have completed a resource you can rewatch or listen to it as many times as you wish by accessing the resource from within the course overview page.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your job title in the ‘Job title’ section and click ‘Update’ to save.
  • Either, directly from the ‘Course Catalogue’ or your ‘Wishlist’, click the ‘Buy’ button next to the course that interests you. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Or, from the course preview page, click the ‘Buy’ button. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Please contact your platform administrator to cancel your membership to the platform. We advise you to download all your certificates and any PDP records if applicable before requesting cancellation to your membership.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your job title in the ‘Job title’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, you can upload a profile picture by either clicking on the existing profile picture and uploading a JPG or PNG image, or by dragging a JPG or PNG image onto the existing profile picture. Note the maximum file size for a profile picture is 3MB and we recommend a square image for the optimal rendering.
  • To complete a course all learning resources must be completed and all applicable questionnaires must be successfully passed.
  • You can see how you are progressing by checking the ‘Progress’ percentage at course level and module level on the course overview page.
    • A completed module will show ‘Progress’ as 100%.
    • A completed learning resource is identified with a green tick symbol.
    • A completed questionnaire is identified with the word ‘Passed’ in green.
  • From the ‘Course Catalogue’, click on the course that interests you and on the following course overview page, click ‘Enrol’. You can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • From the ‘Wishlist’, click on the course that interests you and on the following course overview page, click ‘Enrol’. You can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Upon completion of a course you will be emailed a certificate in PDF format and summary of your course results to your registered email address.
  • Your certificate is also saved in the ‘My Certificates’ section on the platform. To access your certificates from the platform, in the header menu hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. All your certificates will be listed here. Click the certificate you wish to view and it will open as a PDF in a new window. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Your certificate is also saved in the ‘My PDP’ section on the platform. To access your certificate from the platform, in the header menu hover over your name at the top right and then click ‘My PDP’ in the drop down menu. Next click ‘Activity Log’ and the page will load with a record of all courses you have completed and link to each certificate. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Please click the expansion icon at the bottom right of the screen to exit full screen.
  • You will be able to join the live webinar event from 30 minutes prior to the event beginning. You will be sent an email 2 hours prior to the start of the event with joining instructions.
  • We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users.
  • Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Once logged in to the platform, navigate to the course containing the webinar event from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area and click on the relevant course. Scroll down to the module containing the live event and click the ‘Join’ button. If the event has not yet started you will see a holding message. If the event has commenced you will join the webinar immediately and you will see a headphone icon in the centre of the screen – click this to join the audio.
  • If you lose audio during the live event, click the blue headphone icon again at the bottom of the screen to rejoin.
  • Navigate to the login page for your training company. This is normally companyname.clicklms.com (note there is no ‘www’ before the address).
  • Enter the Login username or email you specified at time of registration with your password and click ‘Sign in’.
  • We recommend you bookmark this page for future use.
  • If you have already added your GDC number to your profile, then this number will automatically be published to all certificates issued on the platform.
  • If you have not yet added your GDC number to your profile then hover over your name at the top right of the header menu and click ‘My Account’ page in the dropdown menu. Enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • Future certificates will automatically include your GDC number
  • Previous certificates can be re-issued with your GDC number from the ‘My Certificates’ page. To access, please hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. In the ‘Re-issue certificate’ section choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Please contact a representative at the training company you are trying to register for. They will send you a registration link to the platform. During registration you will need to confirm your name, email address, login username and password you wish to use to access the platform. Following your submission of these details you will be emailed an activation link to enable your account for the first time.
  • For companies that offer paid registration products, you will also need a credit or debit card to complete payment. All major card types are accepted, and the payments are handled securely by our payments centre that is powered by ‘Stripe’, one of the World’s leading online payment systems.
  • From the ‘My Account’ page, accessible from the header bar within the platform, click the red cross icon at the top right of your existing profile picture.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Change Password’ section to update your password. You will require your old password as well as specifying your new password.
  • When changing your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.
  • Search by date updated:
    • Toggle the ‘Date’ field at the top of the catalogue to sort courses by the date they were created or updated.
    • In the left hand menu use the ‘Publishing date’, ‘From’ and ‘To’ fields to set custom date published parameters.
    • To clear the ‘Publishing date’ filter from the search criteria click the ‘X’ next to the ‘From’ and ‘To’ fields.
  • Search by course category:
    • In the left hand menu click ‘Categories’ to expand the section. Next to each category click the ‘+’ symbol to filter by each category. Multiple categories can be searched at the same time.
    • To remove a category from the search criteria click the ‘-‘ symbol next to the named category.
  • Search by tag(s):
    • In the left hand menu use the ‘Search with Tags’ section to type in your search. As you type, a drop-down list of matching tags will appear. Click the tag you require to add it to your search criteria. Multiple tags can be searched for at the same time.
    • To remove a tag from the search criteria click the tag name below the input box.
  • Clear filters:
    • To clear all filters: At the top of the left hand menu, next to ‘Filters’ click the ‘X’ to remove all filters from your search criteria.
    • To clear the ‘Publishing date’ filter from the search criteria click the ‘X’ next to the ‘From’ and ‘To’ fields.
    • To remove a category from the search criteria click the ‘-‘ symbol next to the named category.
    • To remove a tag from the search criteria click the tag name below the input box.
  • From the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • Your course will contain at least one module, which contains learning resources and sometimes a Questionnaire. All learning resources and Questionnaires in the course must be completed to finish the course.
  • From the ‘My Account’ page, accessible from the header bar within the platform, in the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • Click ‘Buy’ on the course you are trying to purchase. On the secure payment page please enter the discount code and press ‘Apply’. This will adjust the course price payable according to the discount code amount.
  • The secure payment page for courses is reached by clicking the ‘Buy’ button on the course overview page or directly from the course placeholder in the ‘Course catalogue’ or ‘Wishlist’.
  • Recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Yes, recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.

Account activation emails will be delivered within a couple of minutes to the email address specified in the registration process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  3. If you are not able to locate the activation email, please contact your platform administrator who can verify the email address and manually enable/activate your account if necessary.
  • Navigate to the login page, this is normally companyname.clicklms.com (note there is no ‘www’ before the address.). Click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. Click the link to return to the platform and enter a new password. This link will be valid for 1 hour and can only be used once.
  • When resetting your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.
  • Please contact your company admin who can investigate.
  • If you have access to the email address, please activate your account as normal, then from the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • If you do not have access to the email address, please contact your company admin who can disable the account with the incorrect email address – allowing you to re-register with the correct details.
  • Please ensure you entered the correct email address, in the correct format, that you registered to the platform with. Password reset links will only be sent to emails that are registered to the platform.
  • Please send an email to [email protected] with your details stating the incorrect name and correct name to be changed, along with the email address associated to the account.
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • Please ensure you are using the Login username or email address you specified at time of registration. If using your email address, please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  • Please ensure you are using your most recent password.
  • If you cannot remember your password click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. This link will be valid for 1 hour and can only be used once.
  • If you are still encountering issues please contact your platform administrator who can verify that your account is enabled and validate your correct Login username and password.
  • The reset password link is valid for 1 hour and can only be used once. If the link has expired, please try the ‘Forgot my password’ process again.  If this does not resolve your password reset, please contact your platform administrator.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this videos may take longer to load. You can check your internet speed at speedtest.net
  • The quality of the video / audio file is dependent on the training provider. If they have uploaded lower quality videos, then there may be some delay in the video streaming. Please contact your platform administrator to raise your concerns.
  • Categories are used by course publishers to classify courses by subject matter, or by job role. You can search the catalogue by Category to find courses that correspond to your learning needs.
  • Tags are used by course publishers to classify courses by key words, e.g. by content type, assessment type, subject matter, or by job role. You can search the catalogue by Tag to find courses that correspond to your learning needs.
  • Add to wishlist’ is a way of bookmarking courses you may wish to enrol to in the future. You can find the courses you have bookmarked by clicking ‘My Courses’ in the header menu, then clicking ‘Wishlist’ in the sub-header.
  • ‘Mark as Completed’ must be clicked by you in order to notify the platform that you have finished the learning resource. Only once all learning resources and Questionnaires in the course are completed, can you finish the course.
  • In cases where there is a Questionnaire in a module, you will not be able to start the questionnaire until all learning resources have been completed. Therefore you need to ‘Mark as Completed’ each learning resource in the module in order to activate the end of module Questionnaire.
  • Please note that you cannot mark a video or audio file as complete manually. You must watch or listen to the whole resource for it to be marked as complete.
  • CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It’s a record of what you experience, learn and then apply.
  • This is the name you created at the time of registration and is unique to you. You can find your Login username in the Welcome email you received after registration and also on your ‘My Account’ page from within the platform.
  • You can use either your Login username or your registered email to login into the platform.
  • After logging into the platform, click ‘Course Catalogue’ in the header bar. All courses that are available for purchase or enrolment will be displayed.
  • Your membership may include to access to ‘Pre-enrolled’ content, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are enrolled to will appear in the list below.
  • On a desktop or laptop computer, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • On a tablet or mobile device, from the ‘burger’ menu at the top left of the screeen, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • From the header menu, click ‘My Courses’. Then click ‘Wishlist’ in the sub-header to show all courses you have added to your wishlist.
  • From the header menu, click ‘My Courses’. Then click ‘Completed courses’ in the sub-header to show all courses you have completed on the platform.
  • The ClickLMS learner platform is accessible from desktop, tablet and mobile devices through Google Chrome, Apple Safari, Mozilla Firefox, Opera and Brave browsers. These browsers cover over 90% of the Internet browser market. You may need to update to the most recent version of these browsers to access the platform.
  • Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • The platform will automatically take payment for your monthly membership using the card you used to sign up for the membership product originally. The payment will be taken on the same calendar day each month.
  • If you wish to change the payment card, navigate to the ‘My Account’ page, accessible from the header bar within the platform. In the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • ClickLMS is a technical solutions provider offering companies from multiple sectors the software to host and operate their own online learning platforms. They are owned by 4Ever Learning (UK) Ltd. which has been offering online learning & CPD solutions since 2003.
  • ClickLMS has a contract with your training provider company to manage the security and reliability of the online learning platforms.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • In some circumstances you may see this page if your admin has deleted the page you are looking for – for example an old course or module may have been removed from the platform.
  • If you see this error it means we are updating the platform servers, normally to enhance the platform features and security credentials.
  • These updates normally only take 15 minutes to resolve, after which the platform will be available again.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.
  • Your platform administrator and course providers are able to auto-enrol their learners to course materials, these are the courses you see already in the ‘My Courses’ area.
  • This link will only become active 30 minutes before the scheduled start time of the live webinar event. If the event starts in less than 30 minutes and the button is still not active please refresh the page.
  • In order for the platform to award verifiable CPD, we must ensure that all video content has been watched by the learner and/or all audio content has been listened to by the learner. For this reason the first time you watch a video resource or listen to an audio resource, you cannot fast forward these files.
  • Once a video or audio file has been completed for the first time you can fast forward and rewind as you like.
  • Check your computer volume settings are switched up to a suitable level and test that you can hear other audio sources on your computer.
  • Confirm you are connected to the webinar audio – when you join the webinar you will are prompted to join the audio by clicking the headset icon which is shown centre of the screen. Once you are connected to the audio, a phone icon at the bottom of the screen will show in red.
  • If at any point you become disconnected from the audio, click the blue phone icon at the bottom of the webinar screen which will prompt you to again connect to the audio.
  • If you continue to have problems please ensure you are using a recommended browser (Google Chrome, Mozilla Firefox), from a desktop or laptop computer and have a strong internet connection of at least 8MB/second download speed and 1MB?second upload speed. You can check your internet speed by going to speedtest.net
  • In cases where there is a Questionnaire, all preceding learning resources in the module must be completed in order to activate the end of module Questionnaire.
  • A completed learning resource is identified with a green tick symbol in the course overview page.
  • The platform has detected that for a certain period of time it did not detect any activity from you. After this time an inactivity alert is triggered which if you do not respond to, leads to you being logged out of the course. This is to ensure that you are only awarded CPD time where the system determines that you are active and present.
  • The platform will track your actual active learning time, which can in some cases be less than the max CPD time determined by the course publisher. Next to each learning resource the max CPD time that can be awarded is published in the course overview page. Your actual learning time may be shorter than this if you have completed reading or image resources faster than the max CPD time set by the course publisher.
  • For a Webinar – The platform will track your actual learning time when you are determined to be active and present. If you did not earn the full amount of CPD that was published in the course this may be due to several reasons;
    1. Late arrival to the webinar – if you were not present at the beginning of the webinar this time will not be included in your CPD time.
    2. Early departure from the webinar – if you were not present at the end of the webinar this time will not be included in your CPD time.
    3. You were logged out during the webinar – if you were not present for a period of time during the webinar this time will not be included in your CPD time.
    4. System detecting inactivity – if the system detected you were not active and present for a certain time and you did not respond to the inactivity alert, the system will log you out of the webinar and deduct this time from your CPD time.
  • The platform has detected that for a certain period of time it did not detect any activity from you. If you respond positively to the inactivity alert, the system will continue to log your learning time. If you do not respond the inactivity alert, the system will determine that you are present and therefore not actively learning. You may be deducted CPD time in these cases, as you can only be awarded CPD time where the system determines that you are active and present.
  • The platform has detected that for a certain period of time it did not detect any activity from you and you did not respond to the inactivity alert. In this case the video is rewound to where activity was last detected and paused for you to restart your learning.

Password reset emails will be delivered within a couple of minutes to the email address specified in the ‘Forgot my password’ process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format
  3. Please try the ‘Forgot my password’ process again.
  4. If this does not resolve your password reset, please contact your platform administrator.
  • ‘Mark as Completed’ must be clicked by you in order to notify the platform that you have finished the learning resource, only once all learning resources and Questionnaires in the course are completed, can you finish the course.
  • In cases where there is a Questionnaire, ‘Mark as Completed’ must be clicked by you for each learning resource in the module in order to activate the end of module Questionnaire.
  • Please note that you cannot mark a video or audio file as complete manually. You must watch or listen to the whole resource for it to be marked as complete.
  • Please check you have the correct address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address.). Some browsers will return the message ‘My connection is not private; if the incorrect address is entered.
  • All ClickLMS platforms are protected with an SSL certificate, which prefixes the platform address with HTTPS:// and all registration, login and any payments are handled with up to date encryption standards to protect your details.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Due to certain platform features not meeting the high standards we set ourselves on iPad / tablet devices we have temporarily disabled login to the site from mobile. We are working very hard to resolve this! Please use a desktop or laptop computer for the best user experience on the platform.
  • Due to certain platform features not meeting the high standards we set ourselves on mobile devices we have temporarily disabled login to the site from mobile phones. We are working very hard to resolve this! Please use a desktop or laptop computer for the best user experience on the platform.
  • Internet Speeds: For webinars both download and upload speeds are important; the download speed needs to be at least 8MB/second and an upload speed of at least 1.0 MB/second – anything below 0.5 MB/second will lead to a very poor sound and video experience. You can check your internet speed at speedtest.net
  • Internet Connection: For optimal performance, we recommend connecting your desktop or laptop computer directly to a wired connection for internet. However wireless internet that has strong enough upload and download speeds should work without problems. We do not recommend using public wi-fi or mobile (3G/4G) networks as speed and quality are more variable.
  • Browser: We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users. Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Presenter Technical Issues: Your webinar host may be experiencing technical issues (poor internet speed or connection) which will result in their original audio not broadcasting correctly.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this certain features may take longer to load. You can check your internet speed at speedtest.net
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • The first time you visit the platform, or after we have made significant updates to the platform functionality, your browser will download the platform application to your browser – depending on your internet speed this process can take several seconds.
  • Please ensure you are trying to access the platform from a supported web browser – you can load the platform using Google Chrome, Mozilla Firefox, Apple Safari, Opera and Brave. You may need to update to the most recent version of these browsers to access the platform.
  • Note: Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this certain features may take longer to load. You can check your internet speed at speedtest.net
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • The first time you load the platform, or after we have made significant updates to the platform functionality, your browser will download the platform application to your browser – depending on your internet speed this process can take several seconds.
  • Please ensure you are trying to access the platform from a supported web browser – you can load the platform using Google Chrome, Mozilla Firefox, Apple Safari, Opera and Brave. You may need to update to the most recent version of these browsers to access the platform.
  • Note: Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this videos may take longer to load. You can check your internet speed at speedtest.net
  • The quality of the video file is dependent on the training provider. If they have uploaded high quality videos which have a larger file size, then there may be some delay in the video streaming. Please contact your platform administrator to raise your concerns.

Course Enrolment & Course Completion (40)

  • You can never earn more than the maximum number of CPD minutes allocated to the course by the course provider. Therefore if you achieved the maximum number of minutes of CPD available for the course you will not be able to earn more CPD after you completed the course.
  • However if you did not earn the full amount of CPD for the course at the time of completion you can always return to the course in the future and spend more time on the resources where you did not earn the maximum number of minutes of CPD the first time around, in order to top up your CPD time.
  • If you do this you will need to re- issue your certificate on the ‘My Certificates’ page in order to update the CPD time logged on your certificate. On the ‘My Certificates’ page, choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Please note that your PDP will reflect your original CPD time and not the new CPD time. We are working to resolve this.
  • Yes, please click the expansion icon at the bottom right of the document viewer to expand to full screen.
  • Yes, please click the expansion icon at the bottom right of the video player to expand to full screen.
  • This feature is not currently supported on the training platform. If you are having problems seeing the image please contact your platform administrator to raise your concerns.
  • Yes, please click the expansion icon at the bottom right of the video player to expand to full screen.
  • No, this feature is not currently supported on the training platform as we track active learning time and award verifiable CPD based on the duration of the video or audio file.
  • Yes, once you have completed a resource you can rewatch or listen to it as many times as you wish by accessing the resource from within the course overview page.
  • Either, directly from the ‘Course Catalogue’ or your ‘Wishlist’, click the ‘Buy’ button next to the course that interests you. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Or, from the course preview page, click the ‘Buy’ button. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • To complete a course all learning resources must be completed and all applicable questionnaires must be successfully passed.
  • You can see how you are progressing by checking the ‘Progress’ percentage at course level and module level on the course overview page.
    • A completed module will show ‘Progress’ as 100%.
    • A completed learning resource is identified with a green tick symbol.
    • A completed questionnaire is identified with the word ‘Passed’ in green.
  • From the ‘Course Catalogue’, click on the course that interests you and on the following course overview page, click ‘Enrol’. You can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • From the ‘Wishlist’, click on the course that interests you and on the following course overview page, click ‘Enrol’. You can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Upon completion of a course you will be emailed a certificate in PDF format and summary of your course results to your registered email address.
  • Your certificate is also saved in the ‘My Certificates’ section on the platform. To access your certificates from the platform, in the header menu hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. All your certificates will be listed here. Click the certificate you wish to view and it will open as a PDF in a new window. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Your certificate is also saved in the ‘My PDP’ section on the platform. To access your certificate from the platform, in the header menu hover over your name at the top right and then click ‘My PDP’ in the drop down menu. Next click ‘Activity Log’ and the page will load with a record of all courses you have completed and link to each certificate. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Please click the expansion icon at the bottom right of the screen to exit full screen.
  • You will be able to join the live webinar event from 30 minutes prior to the event beginning. You will be sent an email 2 hours prior to the start of the event with joining instructions.
  • We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users.
  • Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Once logged in to the platform, navigate to the course containing the webinar event from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area and click on the relevant course. Scroll down to the module containing the live event and click the ‘Join’ button. If the event has not yet started you will see a holding message. If the event has commenced you will join the webinar immediately and you will see a headphone icon in the centre of the screen – click this to join the audio.
  • If you lose audio during the live event, click the blue headphone icon again at the bottom of the screen to rejoin.
  • If you have already added your GDC number to your profile, then this number will automatically be published to all certificates issued on the platform.
  • If you have not yet added your GDC number to your profile then hover over your name at the top right of the header menu and click ‘My Account’ page in the dropdown menu. Enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • Future certificates will automatically include your GDC number
  • Previous certificates can be re-issued with your GDC number from the ‘My Certificates’ page. To access, please hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. In the ‘Re-issue certificate’ section choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Search by date updated:
    • Toggle the ‘Date’ field at the top of the catalogue to sort courses by the date they were created or updated.
    • In the left hand menu use the ‘Publishing date’, ‘From’ and ‘To’ fields to set custom date published parameters.
    • To clear the ‘Publishing date’ filter from the search criteria click the ‘X’ next to the ‘From’ and ‘To’ fields.
  • Search by course category:
    • In the left hand menu click ‘Categories’ to expand the section. Next to each category click the ‘+’ symbol to filter by each category. Multiple categories can be searched at the same time.
    • To remove a category from the search criteria click the ‘-‘ symbol next to the named category.
  • Search by tag(s):
    • In the left hand menu use the ‘Search with Tags’ section to type in your search. As you type, a drop-down list of matching tags will appear. Click the tag you require to add it to your search criteria. Multiple tags can be searched for at the same time.
    • To remove a tag from the search criteria click the tag name below the input box.
  • Clear filters:
    • To clear all filters: At the top of the left hand menu, next to ‘Filters’ click the ‘X’ to remove all filters from your search criteria.
    • To clear the ‘Publishing date’ filter from the search criteria click the ‘X’ next to the ‘From’ and ‘To’ fields.
    • To remove a category from the search criteria click the ‘-‘ symbol next to the named category.
    • To remove a tag from the search criteria click the tag name below the input box.
  • From the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • Your course will contain at least one module, which contains learning resources and sometimes a Questionnaire. All learning resources and Questionnaires in the course must be completed to finish the course.
  • Click ‘Buy’ on the course you are trying to purchase. On the secure payment page please enter the discount code and press ‘Apply’. This will adjust the course price payable according to the discount code amount.
  • The secure payment page for courses is reached by clicking the ‘Buy’ button on the course overview page or directly from the course placeholder in the ‘Course catalogue’ or ‘Wishlist’.
  • Recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Yes, recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • Categories are used by course publishers to classify courses by subject matter, or by job role. You can search the catalogue by Category to find courses that correspond to your learning needs.
  • Tags are used by course publishers to classify courses by key words, e.g. by content type, assessment type, subject matter, or by job role. You can search the catalogue by Tag to find courses that correspond to your learning needs.
  • Add to wishlist’ is a way of bookmarking courses you may wish to enrol to in the future. You can find the courses you have bookmarked by clicking ‘My Courses’ in the header menu, then clicking ‘Wishlist’ in the sub-header.
  • ‘Mark as Completed’ must be clicked by you in order to notify the platform that you have finished the learning resource. Only once all learning resources and Questionnaires in the course are completed, can you finish the course.
  • In cases where there is a Questionnaire in a module, you will not be able to start the questionnaire until all learning resources have been completed. Therefore you need to ‘Mark as Completed’ each learning resource in the module in order to activate the end of module Questionnaire.
  • Please note that you cannot mark a video or audio file as complete manually. You must watch or listen to the whole resource for it to be marked as complete.
  • CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It’s a record of what you experience, learn and then apply.
  • After logging into the platform, click ‘Course Catalogue’ in the header bar. All courses that are available for purchase or enrolment will be displayed.
  • Your membership may include to access to ‘Pre-enrolled’ content, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are enrolled to will appear in the list below.
  • On a desktop or laptop computer, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • On a tablet or mobile device, from the ‘burger’ menu at the top left of the screeen, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • From the header menu, click ‘My Courses’. Then click ‘Wishlist’ in the sub-header to show all courses you have added to your wishlist.
  • From the header menu, click ‘My Courses’. Then click ‘Completed courses’ in the sub-header to show all courses you have completed on the platform.
  • Your platform administrator and course providers are able to auto-enrol their learners to course materials, these are the courses you see already in the ‘My Courses’ area.
  • This link will only become active 30 minutes before the scheduled start time of the live webinar event. If the event starts in less than 30 minutes and the button is still not active please refresh the page.
  • In order for the platform to award verifiable CPD, we must ensure that all video content has been watched by the learner and/or all audio content has been listened to by the learner. For this reason the first time you watch a video resource or listen to an audio resource, you cannot fast forward these files.
  • Once a video or audio file has been completed for the first time you can fast forward and rewind as you like.
  • In cases where there is a Questionnaire, all preceding learning resources in the module must be completed in order to activate the end of module Questionnaire.
  • A completed learning resource is identified with a green tick symbol in the course overview page.
  • The platform has detected that for a certain period of time it did not detect any activity from you. After this time an inactivity alert is triggered which if you do not respond to, leads to you being logged out of the course. This is to ensure that you are only awarded CPD time where the system determines that you are active and present.
  • The platform will track your actual active learning time, which can in some cases be less than the max CPD time determined by the course publisher. Next to each learning resource the max CPD time that can be awarded is published in the course overview page. Your actual learning time may be shorter than this if you have completed reading or image resources faster than the max CPD time set by the course publisher.
  • For a Webinar – The platform will track your actual learning time when you are determined to be active and present. If you did not earn the full amount of CPD that was published in the course this may be due to several reasons;
    1. Late arrival to the webinar – if you were not present at the beginning of the webinar this time will not be included in your CPD time.
    2. Early departure from the webinar – if you were not present at the end of the webinar this time will not be included in your CPD time.
    3. You were logged out during the webinar – if you were not present for a period of time during the webinar this time will not be included in your CPD time.
    4. System detecting inactivity – if the system detected you were not active and present for a certain time and you did not respond to the inactivity alert, the system will log you out of the webinar and deduct this time from your CPD time.
  • The platform has detected that for a certain period of time it did not detect any activity from you. If you respond positively to the inactivity alert, the system will continue to log your learning time. If you do not respond the inactivity alert, the system will determine that you are present and therefore not actively learning. You may be deducted CPD time in these cases, as you can only be awarded CPD time where the system determines that you are active and present.
  • The platform has detected that for a certain period of time it did not detect any activity from you and you did not respond to the inactivity alert. In this case the video is rewound to where activity was last detected and paused for you to restart your learning.
  • ‘Mark as Completed’ must be clicked by you in order to notify the platform that you have finished the learning resource, only once all learning resources and Questionnaires in the course are completed, can you finish the course.
  • In cases where there is a Questionnaire, ‘Mark as Completed’ must be clicked by you for each learning resource in the module in order to activate the end of module Questionnaire.
  • Please note that you cannot mark a video or audio file as complete manually. You must watch or listen to the whole resource for it to be marked as complete.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Internet Speeds: For webinars both download and upload speeds are important; the download speed needs to be at least 8MB/second and an upload speed of at least 1.0 MB/second – anything below 0.5 MB/second will lead to a very poor sound and video experience. You can check your internet speed at speedtest.net
  • Internet Connection: For optimal performance, we recommend connecting your desktop or laptop computer directly to a wired connection for internet. However wireless internet that has strong enough upload and download speeds should work without problems. We do not recommend using public wi-fi or mobile (3G/4G) networks as speed and quality are more variable.
  • Browser: We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users. Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Presenter Technical Issues: Your webinar host may be experiencing technical issues (poor internet speed or connection) which will result in their original audio not broadcasting correctly.

Earning CPD (14)

  • You can never earn more than the maximum number of CPD minutes allocated to the course by the course provider. Therefore if you achieved the maximum number of minutes of CPD available for the course you will not be able to earn more CPD after you completed the course.
  • However if you did not earn the full amount of CPD for the course at the time of completion you can always return to the course in the future and spend more time on the resources where you did not earn the maximum number of minutes of CPD the first time around, in order to top up your CPD time.
  • If you do this you will need to re- issue your certificate on the ‘My Certificates’ page in order to update the CPD time logged on your certificate. On the ‘My Certificates’ page, choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Please note that your PDP will reflect your original CPD time and not the new CPD time. We are working to resolve this.
  • No, this feature is not currently supported on the training platform as we track active learning time and award verifiable CPD based on the duration of the video or audio file.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • Upon completion of a course you will be emailed a certificate in PDF format and summary of your course results to your registered email address.
  • Your certificate is also saved in the ‘My Certificates’ section on the platform. To access your certificates from the platform, in the header menu hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. All your certificates will be listed here. Click the certificate you wish to view and it will open as a PDF in a new window. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Your certificate is also saved in the ‘My PDP’ section on the platform. To access your certificate from the platform, in the header menu hover over your name at the top right and then click ‘My PDP’ in the drop down menu. Next click ‘Activity Log’ and the page will load with a record of all courses you have completed and link to each certificate. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It’s a record of what you experience, learn and then apply.
  • From the header menu, click ‘My Courses’. Then click ‘Completed courses’ in the sub-header to show all courses you have completed on the platform.
  • In order for the platform to award verifiable CPD, we must ensure that all video content has been watched by the learner and/or all audio content has been listened to by the learner. For this reason the first time you watch a video resource or listen to an audio resource, you cannot fast forward these files.
  • Once a video or audio file has been completed for the first time you can fast forward and rewind as you like.
  • The platform has detected that for a certain period of time it did not detect any activity from you. After this time an inactivity alert is triggered which if you do not respond to, leads to you being logged out of the course. This is to ensure that you are only awarded CPD time where the system determines that you are active and present.
  • The platform will track your actual active learning time, which can in some cases be less than the max CPD time determined by the course publisher. Next to each learning resource the max CPD time that can be awarded is published in the course overview page. Your actual learning time may be shorter than this if you have completed reading or image resources faster than the max CPD time set by the course publisher.
  • For a Webinar – The platform will track your actual learning time when you are determined to be active and present. If you did not earn the full amount of CPD that was published in the course this may be due to several reasons;
    1. Late arrival to the webinar – if you were not present at the beginning of the webinar this time will not be included in your CPD time.
    2. Early departure from the webinar – if you were not present at the end of the webinar this time will not be included in your CPD time.
    3. You were logged out during the webinar – if you were not present for a period of time during the webinar this time will not be included in your CPD time.
    4. System detecting inactivity – if the system detected you were not active and present for a certain time and you did not respond to the inactivity alert, the system will log you out of the webinar and deduct this time from your CPD time.
  • The platform has detected that for a certain period of time it did not detect any activity from you. If you respond positively to the inactivity alert, the system will continue to log your learning time. If you do not respond the inactivity alert, the system will determine that you are present and therefore not actively learning. You may be deducted CPD time in these cases, as you can only be awarded CPD time where the system determines that you are active and present.
  • The platform has detected that for a certain period of time it did not detect any activity from you and you did not respond to the inactivity alert. In this case the video is rewound to where activity was last detected and paused for you to restart your learning.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.

Membership products (6)

  • Please contact your platform administrator to cancel your membership to the platform. We advise you to download all your certificates and any PDP records if applicable before requesting cancellation to your membership.
  • From the ‘My Account’ page, accessible from the header bar within the platform, in the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • After logging into the platform, click ‘Course Catalogue’ in the header bar. All courses that are available for purchase or enrolment will be displayed.
  • Your membership may include to access to ‘Pre-enrolled’ content, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are enrolled to will appear in the list below.
  • On a desktop or laptop computer, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • On a tablet or mobile device, from the ‘burger’ menu at the top left of the screeen, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • The platform will automatically take payment for your monthly membership using the card you used to sign up for the membership product originally. The payment will be taken on the same calendar day each month.
  • If you wish to change the payment card, navigate to the ‘My Account’ page, accessible from the header bar within the platform. In the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • Your platform administrator and course providers are able to auto-enrol their learners to course materials, these are the courses you see already in the ‘My Courses’ area.

Payments (9)

  • The training platforms are configured to take payment in one currency. If your payment card uses a different currency then the payment will be converted into the platform currency by your card issuer. Note there may be additional charges for currency conversion from your card issuer, so please check you are aware of these with your card issuer before purchasing.
  • Either, directly from the ‘Course Catalogue’ or your ‘Wishlist’, click the ‘Buy’ button next to the course that interests you. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Or, from the course preview page, click the ‘Buy’ button. You will be taken to a secure payment page to complete your payment details. All major credit and debit cards are accepted. Upon successful payment you can begin taking the course straight away or exit the page and take the course later by navigating to your ‘Current courses’ area.
  • Please contact your platform administrator to cancel your membership to the platform. We advise you to download all your certificates and any PDP records if applicable before requesting cancellation to your membership.
  • From the ‘My Account’ page, accessible from the header bar within the platform, in the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • Click ‘Buy’ on the course you are trying to purchase. On the secure payment page please enter the discount code and press ‘Apply’. This will adjust the course price payable according to the discount code amount.
  • The secure payment page for courses is reached by clicking the ‘Buy’ button on the course overview page or directly from the course placeholder in the ‘Course catalogue’ or ‘Wishlist’.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.
  • The platform will automatically take payment for your monthly membership using the card you used to sign up for the membership product originally. The payment will be taken on the same calendar day each month.
  • If you wish to change the payment card, navigate to the ‘My Account’ page, accessible from the header bar within the platform. In the ‘Update Payment Details’ click ‘Update’. Enter your new payment card details in the pop-up window and click ‘Update’ again to save your changes. All future membership payments will use the new card details.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.
  • A payment error alert will notify you with the reason why your payment could not be processed. Please follow the instructions shown in the payment error alert to try to resolve the issue.
  • If you continue to have problems making a payment, please contact your platform administrator, they may be able to take an offline payment and issue you with a 100% discount code to redeem against the course on the platform.

Registration, Log In & My Account (28)

  • From the ‘My Account’ page, accessible from the header bar within the platform, you can upload a profile picture by either clicking on the profile picture box and uploading a JPG or PNG image, or by dragging a JPG or PNG image onto the grey box. Note the maximum file size for a profile picture is 3MB and we recommend a square image for the optimal rendering.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your details in the ‘About me’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your details in the ‘About me’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your job title in the ‘Job title’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, enter your job title in the ‘Job title’ section and click ‘Update’ to save.
  • From the ‘My Account’ page, accessible from the header bar within the platform, you can upload a profile picture by either clicking on the existing profile picture and uploading a JPG or PNG image, or by dragging a JPG or PNG image onto the existing profile picture. Note the maximum file size for a profile picture is 3MB and we recommend a square image for the optimal rendering.
  • Navigate to the login page for your training company. This is normally companyname.clicklms.com (note there is no ‘www’ before the address).
  • Enter the Login username or email you specified at time of registration with your password and click ‘Sign in’.
  • We recommend you bookmark this page for future use.
  • If you have already added your GDC number to your profile, then this number will automatically be published to all certificates issued on the platform.
  • If you have not yet added your GDC number to your profile then hover over your name at the top right of the header menu and click ‘My Account’ page in the dropdown menu. Enter your number in the ‘GDC Accreditation No.’ section and click ‘Update’ to save.
  • Future certificates will automatically include your GDC number
  • Previous certificates can be re-issued with your GDC number from the ‘My Certificates’ page. To access, please hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. In the ‘Re-issue certificate’ section choose the course title from the dropdown menu and click ‘Generate’. Your new certificate will display below.
  • Please contact a representative at the training company you are trying to register for. They will send you a registration link to the platform. During registration you will need to confirm your name, email address, login username and password you wish to use to access the platform. Following your submission of these details you will be emailed an activation link to enable your account for the first time.
  • For companies that offer paid registration products, you will also need a credit or debit card to complete payment. All major card types are accepted, and the payments are handled securely by our payments centre that is powered by ‘Stripe’, one of the World’s leading online payment systems.
  • From the ‘My Account’ page, accessible from the header bar within the platform, click the red cross icon at the top right of your existing profile picture.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Change Password’ section to update your password. You will require your old password as well as specifying your new password.
  • When changing your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.

Account activation emails will be delivered within a couple of minutes to the email address specified in the registration process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  3. If you are not able to locate the activation email, please contact your platform administrator who can verify the email address and manually enable/activate your account if necessary.
  • Navigate to the login page, this is normally companyname.clicklms.com (note there is no ‘www’ before the address.). Click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. Click the link to return to the platform and enter a new password. This link will be valid for 1 hour and can only be used once.
  • When resetting your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.
  • Please contact your company admin who can investigate.
  • If you have access to the email address, please activate your account as normal, then from the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • If you do not have access to the email address, please contact your company admin who can disable the account with the incorrect email address – allowing you to re-register with the correct details.
  • Please ensure you entered the correct email address, in the correct format, that you registered to the platform with. Password reset links will only be sent to emails that are registered to the platform.
  • Please send an email to [email protected] with your details stating the incorrect name and correct name to be changed, along with the email address associated to the account.
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • Please ensure you are using the Login username or email address you specified at time of registration. If using your email address, please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  • Please ensure you are using your most recent password.
  • If you cannot remember your password click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. This link will be valid for 1 hour and can only be used once.
  • If you are still encountering issues please contact your platform administrator who can verify that your account is enabled and validate your correct Login username and password.
  • The reset password link is valid for 1 hour and can only be used once. If the link has expired, please try the ‘Forgot my password’ process again.  If this does not resolve your password reset, please contact your platform administrator.
  • This is the name you created at the time of registration and is unique to you. You can find your Login username in the Welcome email you received after registration and also on your ‘My Account’ page from within the platform.
  • You can use either your Login username or your registered email to login into the platform.
  • After logging into the platform, click ‘Course Catalogue’ in the header bar. All courses that are available for purchase or enrolment will be displayed.
  • Your membership may include to access to ‘Pre-enrolled’ content, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are enrolled to will appear in the list below.
  • On a desktop or laptop computer, from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • On a tablet or mobile device, from the ‘burger’ menu at the top left of the screeen, click ‘My Courses’. This will take you to your ‘Current Courses’ area. All courses you are currently enrolled to will appear in the list below.
  • Courses you have not yet started will show a ‘Start’ button on the right hand side of the course placeholder.
  • Courses you are in the process of taking will show a ‘Continue’ button on the right hand side of the course placeholder.
  • ClickLMS is a technical solutions provider offering companies from multiple sectors the software to host and operate their own online learning platforms. They are owned by 4Ever Learning (UK) Ltd. which has been offering online learning & CPD solutions since 2003.
  • ClickLMS has a contract with your training provider company to manage the security and reliability of the online learning platforms.
  • Your platform administrator and course providers are able to auto-enrol their learners to course materials, these are the courses you see already in the ‘My Courses’ area.

Password reset emails will be delivered within a couple of minutes to the email address specified in the ‘Forgot my password’ process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format
  3. Please try the ‘Forgot my password’ process again.
  4. If this does not resolve your password reset, please contact your platform administrator.

Technical Troubleshooting (31)

  • Yes, please click the expansion icon at the bottom right of the document viewer to expand to full screen.
  • Yes, please click the expansion icon at the bottom right of the video player to expand to full screen.
  • This feature is not currently supported on the training platform. If you are having problems seeing the image please contact your platform administrator to raise your concerns.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • Please click the expansion icon at the bottom right of the screen to exit full screen.
  • Navigate to the login page for your training company. This is normally companyname.clicklms.com (note there is no ‘www’ before the address).
  • Enter the Login username or email you specified at time of registration with your password and click ‘Sign in’.
  • We recommend you bookmark this page for future use.
  • From the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Change Password’ section to update your password. You will require your old password as well as specifying your new password.
  • When changing your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.

Account activation emails will be delivered within a couple of minutes to the email address specified in the registration process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  3. If you are not able to locate the activation email, please contact your platform administrator who can verify the email address and manually enable/activate your account if necessary.
  • Navigate to the login page, this is normally companyname.clicklms.com (note there is no ‘www’ before the address.). Click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. Click the link to return to the platform and enter a new password. This link will be valid for 1 hour and can only be used once.
  • When resetting your password please note the new password must be at least eight characters long, contain at least one uppercase letter, one lowercase letter and one number. For optional extra security you can add one or more special characters.
  • Please contact your company admin who can investigate.
  • If you have access to the email address, please activate your account as normal, then from the ‘My Account’ page, accessible from the header bar within the platform, use the ‘Update Email Address’ section to update your email address. For future logins you will be required to use your updated email address. Confirmation of the Updated Email address will be sent to the old and new email addresses for your records.
  • If you do not have access to the email address, please contact your company admin who can disable the account with the incorrect email address – allowing you to re-register with the correct details.
  • Please ensure you entered the correct email address, in the correct format, that you registered to the platform with. Password reset links will only be sent to emails that are registered to the platform.
  • Please send an email to [email protected] with your details stating the incorrect name and correct name to be changed, along with the email address associated to the account.
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • Please ensure you are using the Login username or email address you specified at time of registration. If using your email address, please ensure you entered the correct email, in the correct format – common issues include incorrect email extensions; @gmail.com vs. @googlemail.com, or .co.uk vs .com
  • Please ensure you are using your most recent password.
  • If you cannot remember your password click ‘Forgot my password’ and enter the email address you used to register for the platform. A password reset link will be sent within a couple of minutes to the email address you specified. This link will be valid for 1 hour and can only be used once.
  • If you are still encountering issues please contact your platform administrator who can verify that your account is enabled and validate your correct Login username and password.
  • The reset password link is valid for 1 hour and can only be used once. If the link has expired, please try the ‘Forgot my password’ process again.  If this does not resolve your password reset, please contact your platform administrator.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this videos may take longer to load. You can check your internet speed at speedtest.net
  • The quality of the video / audio file is dependent on the training provider. If they have uploaded lower quality videos, then there may be some delay in the video streaming. Please contact your platform administrator to raise your concerns.
  • This is the name you created at the time of registration and is unique to you. You can find your Login username in the Welcome email you received after registration and also on your ‘My Account’ page from within the platform.
  • You can use either your Login username or your registered email to login into the platform.
  • The ClickLMS learner platform is accessible from desktop, tablet and mobile devices through Google Chrome, Apple Safari, Mozilla Firefox, Opera and Brave browsers. These browsers cover over 90% of the Internet browser market. You may need to update to the most recent version of these browsers to access the platform.
  • Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • ClickLMS is a technical solutions provider offering companies from multiple sectors the software to host and operate their own online learning platforms. They are owned by 4Ever Learning (UK) Ltd. which has been offering online learning & CPD solutions since 2003.
  • ClickLMS has a contract with your training provider company to manage the security and reliability of the online learning platforms.
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • In some circumstances you may see this page if your admin has deleted the page you are looking for – for example an old course or module may have been removed from the platform.
  • If you see this error it means we are updating the platform servers, normally to enhance the platform features and security credentials.
  • These updates normally only take 15 minutes to resolve, after which the platform will be available again.
  • Check your computer volume settings are switched up to a suitable level and test that you can hear other audio sources on your computer.
  • Confirm you are connected to the webinar audio – when you join the webinar you will are prompted to join the audio by clicking the headset icon which is shown centre of the screen. Once you are connected to the audio, a phone icon at the bottom of the screen will show in red.
  • If at any point you become disconnected from the audio, click the blue phone icon at the bottom of the webinar screen which will prompt you to again connect to the audio.
  • If you continue to have problems please ensure you are using a recommended browser (Google Chrome, Mozilla Firefox), from a desktop or laptop computer and have a strong internet connection of at least 8MB/second download speed and 1MB?second upload speed. You can check your internet speed by going to speedtest.net
  • In cases where there is a Questionnaire, all preceding learning resources in the module must be completed in order to activate the end of module Questionnaire.
  • A completed learning resource is identified with a green tick symbol in the course overview page.

Password reset emails will be delivered within a couple of minutes to the email address specified in the ‘Forgot my password’ process, if this does not happen then please try the following steps;

  1. Please check your spam/junk folders.
  2. Please ensure you entered the correct email, in the correct format
  3. Please try the ‘Forgot my password’ process again.
  4. If this does not resolve your password reset, please contact your platform administrator.
  • Please check you have the correct address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address.). Some browsers will return the message ‘My connection is not private; if the incorrect address is entered.
  • All ClickLMS platforms are protected with an SSL certificate, which prefixes the platform address with HTTPS:// and all registration, login and any payments are handled with up to date encryption standards to protect your details.
  • Due to certain platform features not meeting the high standards we set ourselves on iPad / tablet devices we have temporarily disabled login to the site from mobile. We are working very hard to resolve this! Please use a desktop or laptop computer for the best user experience on the platform.
  • Due to certain platform features not meeting the high standards we set ourselves on mobile devices we have temporarily disabled login to the site from mobile phones. We are working very hard to resolve this! Please use a desktop or laptop computer for the best user experience on the platform.
  • Internet Speeds: For webinars both download and upload speeds are important; the download speed needs to be at least 8MB/second and an upload speed of at least 1.0 MB/second – anything below 0.5 MB/second will lead to a very poor sound and video experience. You can check your internet speed at speedtest.net
  • Internet Connection: For optimal performance, we recommend connecting your desktop or laptop computer directly to a wired connection for internet. However wireless internet that has strong enough upload and download speeds should work without problems. We do not recommend using public wi-fi or mobile (3G/4G) networks as speed and quality are more variable.
  • Browser: We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users. Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Presenter Technical Issues: Your webinar host may be experiencing technical issues (poor internet speed or connection) which will result in their original audio not broadcasting correctly.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this certain features may take longer to load. You can check your internet speed at speedtest.net
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • The first time you visit the platform, or after we have made significant updates to the platform functionality, your browser will download the platform application to your browser – depending on your internet speed this process can take several seconds.
  • Please ensure you are trying to access the platform from a supported web browser – you can load the platform using Google Chrome, Mozilla Firefox, Apple Safari, Opera and Brave. You may need to update to the most recent version of these browsers to access the platform.
  • Note: Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this certain features may take longer to load. You can check your internet speed at speedtest.net
  • Please check you have the correct URL address of the platform in the browser address bar. This is normally companyname.clicklms.com (note there is no ‘www’ before the address). We recommend you bookmark this page for future use.
  • The first time you load the platform, or after we have made significant updates to the platform functionality, your browser will download the platform application to your browser – depending on your internet speed this process can take several seconds.
  • Please ensure you are trying to access the platform from a supported web browser – you can load the platform using Google Chrome, Mozilla Firefox, Apple Safari, Opera and Brave. You may need to update to the most recent version of these browsers to access the platform.
  • Note: Due to the complex security and patented active learning tracker technologies we deploy, the platform is currently not accessible from Microsoft Edge, Microsoft Internet Explorer or Samsung’s own mobile internet browser.
  • We are continually working to increase the number of supported browsers, and provided they meet with our security standards and high user experience requirements, further browsers will be unlocked to users.
  • Please check your internet connection, we recommend a download speed of at least 5.0mb per second for the best user experience. If your connection is slower than this videos may take longer to load. You can check your internet speed at speedtest.net
  • The quality of the video file is dependent on the training provider. If they have uploaded high quality videos which have a larger file size, then there may be some delay in the video streaming. Please contact your platform administrator to raise your concerns.

Webinars (14)

  • Upon completion of a course you will be emailed a certificate in PDF format and summary of your course results to your registered email address.
  • Your certificate is also saved in the ‘My Certificates’ section on the platform. To access your certificates from the platform, in the header menu hover over your name at the top right and then click ‘My Certificates’ in the drop down menu. All your certificates will be listed here. Click the certificate you wish to view and it will open as a PDF in a new window. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Your certificate is also saved in the ‘My PDP’ section on the platform. To access your certificate from the platform, in the header menu hover over your name at the top right and then click ‘My PDP’ in the drop down menu. Next click ‘Activity Log’ and the page will load with a record of all courses you have completed and link to each certificate. Note some browsers block pop ups so look for a notification in the browser asking if you wish to view the file.
  • Please click the expansion icon at the bottom right of the screen to exit full screen.
  • You will be able to join the live webinar event from 30 minutes prior to the event beginning. You will be sent an email 2 hours prior to the start of the event with joining instructions.
  • We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users.
  • Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Once logged in to the platform, navigate to the course containing the webinar event from the header menu, click ‘My Courses’. This will take you to your ‘Current Courses’ area and click on the relevant course. Scroll down to the module containing the live event and click the ‘Join’ button. If the event has not yet started you will see a holding message. If the event has commenced you will join the webinar immediately and you will see a headphone icon in the centre of the screen – click this to join the audio.
  • If you lose audio during the live event, click the blue headphone icon again at the bottom of the screen to rejoin.
  • Recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Yes, recordings of live webinar are normally made available 24 hours after the live event has finished. You platform administrator may automatically enrol you or provide you with a discount code to redeem against the webinar recording.
  • CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It’s a record of what you experience, learn and then apply.
  • This link will only become active 30 minutes before the scheduled start time of the live webinar event. If the event starts in less than 30 minutes and the button is still not active please refresh the page.
  • Check your computer volume settings are switched up to a suitable level and test that you can hear other audio sources on your computer.
  • Confirm you are connected to the webinar audio – when you join the webinar you will are prompted to join the audio by clicking the headset icon which is shown centre of the screen. Once you are connected to the audio, a phone icon at the bottom of the screen will show in red.
  • If at any point you become disconnected from the audio, click the blue phone icon at the bottom of the webinar screen which will prompt you to again connect to the audio.
  • If you continue to have problems please ensure you are using a recommended browser (Google Chrome, Mozilla Firefox), from a desktop or laptop computer and have a strong internet connection of at least 8MB/second download speed and 1MB?second upload speed. You can check your internet speed by going to speedtest.net
  • The platform has detected that for a certain period of time it did not detect any activity from you. After this time an inactivity alert is triggered which if you do not respond to, leads to you being logged out of the course. This is to ensure that you are only awarded CPD time where the system determines that you are active and present.
  • The platform will track your actual active learning time, which can in some cases be less than the max CPD time determined by the course publisher. Next to each learning resource the max CPD time that can be awarded is published in the course overview page. Your actual learning time may be shorter than this if you have completed reading or image resources faster than the max CPD time set by the course publisher.
  • For a Webinar – The platform will track your actual learning time when you are determined to be active and present. If you did not earn the full amount of CPD that was published in the course this may be due to several reasons;
    1. Late arrival to the webinar – if you were not present at the beginning of the webinar this time will not be included in your CPD time.
    2. Early departure from the webinar – if you were not present at the end of the webinar this time will not be included in your CPD time.
    3. You were logged out during the webinar – if you were not present for a period of time during the webinar this time will not be included in your CPD time.
    4. System detecting inactivity – if the system detected you were not active and present for a certain time and you did not respond to the inactivity alert, the system will log you out of the webinar and deduct this time from your CPD time.
  • The platform has detected that for a certain period of time it did not detect any activity from you. If you respond positively to the inactivity alert, the system will continue to log your learning time. If you do not respond the inactivity alert, the system will determine that you are present and therefore not actively learning. You may be deducted CPD time in these cases, as you can only be awarded CPD time where the system determines that you are active and present.
  • In order to award online verifiable CPD, the platform will track that you are active and present in real time on any learning resource pages – documents, images, videos, audio, webinars. CPD time will only be awarded for consuming learning resources where the platform determines that you are active and present. This time is tracked down to the second.
  • CPD time is not awarded for time spent outside learning resources – e.g. searching the Course catalogue, updating your profile page, adding records to your PDP.
  • Internet Speeds: For webinars both download and upload speeds are important; the download speed needs to be at least 8MB/second and an upload speed of at least 1.0 MB/second – anything below 0.5 MB/second will lead to a very poor sound and video experience. You can check your internet speed at speedtest.net
  • Internet Connection: For optimal performance, we recommend connecting your desktop or laptop computer directly to a wired connection for internet. However wireless internet that has strong enough upload and download speeds should work without problems. We do not recommend using public wi-fi or mobile (3G/4G) networks as speed and quality are more variable.
  • Browser: We recommend that you use Google Chrome Web Browser to attend the webinar for optimal performance. Chrome has the best support for web real-time communications (WebRTC) which our platform uses to share audio, video and screen with other users. Firefox and Safari are also supported but do not guarantee the same levels of sound quality, especially in lower bandwidth conditions. Microsoft Edge and Microsoft Internet Explorer are not supported.
  • Presenter Technical Issues: Your webinar host may be experiencing technical issues (poor internet speed or connection) which will result in their original audio not broadcasting correctly.

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